Orders and shipping

How to place an order?

Browse Products:

Explore our website and browse through our wide range of products. Click on the items you want to purchase to view detailed information.

Add to Cart:

Once you've found what you're looking for, click the "Add to Cart" button. You can continue shopping or proceed to checkout.

Review Your Cart:

To finalize your order, go to your shopping cart. Here, you can review your selected items, make any necessary adjustments, and see the total cost.

Checkout:

Click the "Checkout" button to start the checkout process. You'll need to provide your shipping address, contact information, and payment details.

Payment:

Choose your preferred payment method (e.g., credit/debit card, Cash on Delivery, etc.) and complete the payment process securely.

Place Order:

After confirming your order details and payment, click the "Place Order" button. You will receive an order confirmation email shortly.

Track Your Order:

You can track the status of your order through your account or by using the tracking information provided in your confirmation email.

You can track your order by logging into your account and navigating to the "Order History" section. We also send order status updates via email.

Our nationwide delivery charges are Rs.200, and we offer free delivery on order value of Rs.3000 and above. Our free delivery & free gift promotions are offered from time to time.

Our delivery time nationwide is 3-5 working days or earlier, after the order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.

Thank you for being so interested in our products. Currently, we only offer shipping within Pakistan. We apologize for any inconvenience this may cause. We are focused on providing the best service to our domestic customers at this time. If you have any other questions or need further assistance, please feel free to ask, and we'll be happy to help.

We partner with trusted courier services to ensure the safe and timely delivery of your orders. The specific courier service may vary depending on your location and the shipping method you choose at checkout. Rest assured that we work with reliable and reputable courier companies to provide you with the best shipping experience possible. Once your order is dispatched, you will receive a tracking number, allowing you to monitor the progress of your delivery. If you have any preferences or questions regarding the courier service for your order, please feel free to reach out to our customer support team, and we will do our best to accommodate your request. Your satisfaction is our priority, and we aim to make your shopping experience as convenient as possible.

Yes,

we take security seriously. We use industry-standard encryption protocols to protect your data. Your information is safe with us.

Yes, we regularly run promotions and discounts. Keep an eye on our website and subscribe/Follow to our Social Media Pages to stay updated on the latest deals.

You may be able to change or cancel your order within a certain time frame before dispatch. Please contact our customer support team as soon as possible for assistance.

Yes, we offer a loyalty rewards program. You can earn points with every purchase, which can be redeemed for discounts on future orders.

Payments and Returns

What is your exchange/return policy?

Returns and Exchanges can be requested within 15 days after fulfilment of your order for the following reasons:

Wrong products delivered.

Missing products in the order.

Damaged products delivered.

Expired products delivered.

Poor Quality.

Looks different to image on site.

For Hassle Free Exchange and Returns Click Here

*Terms and Conditions applied

We offer convenient payment options for your flexibility. You can choose to pay through Cash on Delivery or securely online. For online payments, we accept major credit/debit cards such as Visa and MasterCard, along with all IBFT (Interbank Funds Transfer) methods available in Pakistan..

You can reach our customer support team through WhatsApp Number 0300-1269266 and also via the "Contact Us" page on our website, or by emailing connect@cozmetica.pk. We aim to respond within 24 hours.

Skin Care

What is my skin type?

There are four main skin types: oily, dry, combination, and sensitive. To determine your skin type, wash your face with a gentle cleanser and pat it dry. Wait 30 minutes, then observe your skin. If your skin feels tight or flaky, you likely have dry skin. If your skin feels shiny or greasy, you likely have oily skin. If your skin feels tight in some areas and greasy in others, you likely have combination skin. If your skin feels easily irritated or red, you likely have sensitive skin..

A basic skincare routine should include four steps: cleansing, Toning, Serums/Essence and Cream/Moisturizing. Cleanse your face twice a day, once in the morning and once at night, to remove dirt, oil, and makeup. Toner is part of the cleansing process. It can remove dirt, bacteria, makeup, pollution and dust that your cleanser may have left behind. Using a toner can give your skin an extra-deep clean. Serums are often used to manage specific skin concerns such as wrinkles, acne, dry skin and dullness. They are designed to brighten, hydrate and provide a variety of benefits, depending on the types of serum you use. Moisturize your face twice a day to keep your skin hydrated and healthy.

The best skincare ingredients for your skin type will depend on your individual needs. However, some common ingredients that are beneficial for all skin types include hyaluronic acid, ceramides, and niacinamide etc.

Exfoliating your skin helps to remove dead skin cells and reveal the brighter, healthier skin underneath. However, it is important to not over-exfoliate, as this can irritate your skin. Aim to exfoliate your skin 1-2 times per week, depending on your skin type.

There are a variety of skincare products available to address specific skin concerns, such as acne, wrinkles, and hyperpigmentation. If you have specific skin concerns, it is best to consult with a dermatologist or esthetician to get personalized recommendations.

Makeup

What makeup brushes do I need?

The basic makeup brushes that you need include a foundation brush, concealer brush, powder brush, blush brush, eyeshadow brush, and eyeliner brush. You may also want to invest in a few other brushes, such as a blending brush, contour brush, and highlighter brush.

Choosing the Right Foundation

When choosing a foundation, it is important to consider your skin type and undertone. Your skin type will determine what type of foundation formula you need (e.g., liquid, powder, cream).

Step 1: Determine Your Skin Tone

To find the perfect foundation shade, start by identifying your skin tone. Skin tones can range from fair to deep, and you can often notice variations across your face. Focus on your jawline for a more accurate assessment.

Step 2: Discover Your Undertone

Matching your foundation shade to your undertone is crucial. Your undertone can be warm, cool, or neutral and remains consistent even as your skin tone may change with the seasons.

How to Determine Your Undertone:

Check Your Veins: Examine the veins on your wrist under natural light. Green veins typically indicate warm undertones, while blue/purple veins suggest cool undertones. If your veins appear blue/green or match your skin tone, you likely have neutral undertones.

Sun Reaction: Consider how your skin responds to the sun. If you tend to burn easily, you probably have cool undertones. Those who tan without burning often have warm undertones. Always wear sunscreen!

Silver or Gold: Think about whether silver or gold jewelry complements your skin best. Cool undertones favor silver, warm undertones shine with gold, and if both look good, you likely have a neutral undertone.

Cool Undertone:

Skin may appear red, pink, or bluish.

Veins on the wrist look blue.

Tends to burn, not tan.

Silver jewelry suits best.

Warm Undertone:

Skin may have yellow, peachy, or golden hues.

Veins on the wrist look green.

Tends to tan without burning.

Gold jewelry complements well.

Neutral Undertone:

Skin may exhibit olive tones or a blend of warm and cool tones.

Burns and tans at times.

Both gold and silver jewelry look good.

There are many different ways to apply eyeshadow, depending on the look you want to achieve. For a basic eyeshadow look, you can use three shades: a light shade for the lid, a medium shade for the crease, and a dark shade for the outer corner. To apply eyeshadow, start by blending the light shade all over your eyelid. Next, blend the medium shade into the crease of your eye. Finally, blend the dark shade into the outer corner of your eye.

To apply eyeliner, start at the inner corner of your eye and draw a line along your upper lash line. You can extend the line past the outer corner of your eye for a more dramatic look. If you are using a liquid eyeliner, hold the brush as close to your lash line as possible for a precise line. If you are using a pencil eyeliner, you can smudge the line for a softer look.

To apply lipstick, start by exfoliating your lips. This will help to remove any dead skin cells and create a smooth canvas for your lipstick. Next, apply a lip primer to help your lipstick last longer. Finally, apply your lipstick using a lip brush or directly from the tube.