FAQ's
How to place an order?
How to Order
1. Browse Products: Explore our website and click on items for
details.
2. Add to Cart: Click “Add to Cart” for the products you want.
3. Review Cart: Check your selected items and total.
4. Checkout: Enter shipping and contact details.
5. Payment: Choose a payment method (Card, Bank Deposit, COD).
6. Place Order: Confirm and place your order. 7. Track Order: Use the
tracking info from your confirmation email.
How can I track my order?
You can track your order by logging into your account and navigating to the
"Order History" section. We also send order status updates via email.
What are the shipping charges?
Our nationwide delivery charges are Rs.200, and we offer free delivery on order value of Rs.3000 and above. Our free delivery & free gift promotions are offered from time to time.
How long will it take for my order to be delivered?
Our delivery time nationwide is 3-5 working days or earlier, after the order has been confirmed. The delivery time of all orders is subject to change depending on weather and public safety conditions.
Do you offer international shipping?
Thank you for being so interested in our products. Currently, we only offer shipping within Pakistan. We apologize for any inconvenience this may cause. We are focused on providing the best service to our domestic customers at this time. If you have any other questions or need further assistance, please feel free to ask, and we'll be happy to help.
Which Courier Service Do You Use for Shipping Orders?
We partner with trusted courier services to ensure the safe and timely delivery of your orders. The specific courier service may vary depending on your location and the shipping method you choose at checkout. Rest assured that we work with reliable and reputable courier companies to provide you with the best shipping experience possible. Once your order is dispatched, you will receive a tracking number, allowing you to monitor the progress of your delivery. If you have any preferences or questions regarding the courier service for your order, please feel free to reach out to our customer support
team, and we will do our best to accommodate your request. Your satisfaction
is our priority, and we aim to make your shopping experience as convenient as
possible.
Our courier partners are:PostEx
Leopard
Trax
Are my payment details and personal information secure?
Yes, we take security seriously. We use industry-standard encryption protocols to protect your data. Your information is safe with us.
Do you offer discounts or promotions?
Yes, we regularly run promotions and discounts. Keep an eye on our website and subscribe/Follow to our Social Media Pages to stay updated on the latest deals.
Can I change or cancel my order after it's been placed?
You may be able to change or cancel your order within a certain time frame before dispatch. Please contact our customer support team as soon as possible for assistance.
Do you have a loyalty rewards program?
Yes, we offer a loyalty rewards program. You can earn points with every purchase, which can be redeemed for discounts on future orders.
How can I unsubscribe from marketing emails?
You can unsubscribe from marketing emails by clicking the "Unsubscribe" link at the bottom of any promotional email you receive from us.